SENIOR INSTRUCTIONAL DESIGNER
Using proven instructional design methodologies, designed and developed 40 technical and soft-skills courses for classroom and web-based training for global distribution of 2,000 partners, customers, and employees.
Advisory board member that advised Technical Education Consultants and Sales Engineering teams on tools and processes.
— Developed engaging training packages using industry-wide tools that incorporate video, audio, and interactive components for delivery and administration in Learning Management System.
— Delivered and coordinated webinars via WebEx and Adobe Connect for Engineers, Sales, and Renewals reps.
— Produced Engineering and Sales presentations and added multimedia assets for delivery on 15-20 virtual machines, 25-30 client servers, and 30 mobile devices across Windows, UNIX, and Linux platforms.
— Managed specialized projects across organizations and cross-functional teams (Sales Enablement, Engineering, Technical Support, Legal, Marketing, Renewals) and maintained 100% on-time delivery to meet Service Level Agreements.
— Managed Camtasia Relay server and administered settings and privileges for 2,000 users. Troubleshoot user issues related to video recording, server uploads, and final presentations.
— Managed and led multi-faceted projects that aligned and exceeded customer requirements and expectations, leading to numerous Applause Awards by stakeholders for outstanding efforts in categories such as "Action", "Collaboration", and "Leadership".