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Andy Chan, M.Ed.

  • Instructional Design

  • Multimedia Solutions

  • Instructional Technology

  • SCORM-compliant eLearning

  • Mobile-ready training

About me

I'm a creative multimedia Senior Instructional Designer with proven track record of successful implementation for companies ranging from a global Fortune 500 corporation to academic institutions of higher learning. I have achieved awards for collaboration with management teams to plan and execute training strategies that elevated customer focus, productivity, and employee satisfaction.

As a Master of Education graduate who is solutions-oriented with persuasive communication skills for a diverse audience, I have the ability to quickly and independently learn new systems and technologies while thriving in fast-paced team settings.

My approach to design and education comes from an extensive background in academia and corporate environments.  I've trained and taught people of all ages from all walks of life. Regardless of their background, I believe everyone brings something unique to the table.  

Through extensive research and doses of pragmatism, I've recognized that adults do not respond well to "data dumps"; rather, we learn better through scenario-based training and hands-on application.

In the end, it's all about the learner.

Professional Experience

1

Symantec Corporation

SENIOR INSTRUCTIONAL DESIGNER

Using proven instructional design methodologies, designed and developed 40 technical and soft-skills courses for classroom and web-based training for global distribution of 2,000 partners, customers, and employees. Advisory board member that advised Technical Education Consultants and Sales Engineering teams on tools and processes.

e-Learning/m-Learning
— Developed engaging training packages using latest industry tools that incorporate video, audio, and interactive components for delivery and administration in Learning Management System.

Multimedia Production
— Produced Engineering and Sales presentations and added multimedia assets for delivery on 15-20 virtual machines, 25-30 client servers, and 30 mobile devices across Windows, UNIX, and Linux platforms.

Project Management
— Managed specialized projects across organizations and cross-functional teams (Sales Enablement, Engineering, Technical Support, Legal, Marketing, Renewals) and maintained 100% on-time delivery to meet all Service Level Agreements.
— Managed Camtasia Relay server and administered settings and privileges for 2,000 users. Troubleshoot user issues related to video recording, server uploads, and final presentations.
— Managed multi-faceted projects that align and exceed customer requirements and expectations, leading to numerous Applause Awards by stakeholders for outstanding efforts in categories such as "Action", "Collaboration", and "Leadership".

Massachusetts College of Art and Design

ADJUNCT ASSOCIATE PROFESSOR

Teach academic courses and develop dynamic lesson plans for 15-18 students in Continuing Education and Undergraduate programs.

Curriculum Development
— Research, create, and deliver educational solutions with use of visual aids, support materials, and group assignments for learning needs and goals of a broad cross-section student body.
— Partner with Department Chair and tenured faculty to measure and promote curriculum rigor based on state-wide standards.

Mentoring
— Advised and coordinated 20 Certificate students to match with appropriate credentials, course assignments, and career opportunities.
— Supervised and mentored 3 assistant teachers with hands-on appraisal and private training.

MultiPlan, Incorporated

SENIOR E-LEARNING DEVELOPER

Managed and designed comprehensive training program that educated 1,200 learners in 17 offices nationwide of new healthcare PPO product and built accompanying e-Learning content using HTML, CSS, ActionScript, and JavaScript.

e-Learning
— Streamlined deliverables, eliminated trainer travel time, reduced travel and operational expenses.
— Rewrote business writing course using HTML and CSS for 200 employees.

Curriculum Development
— Partnered with senior program managers to update product manuals to reflect current business objectives and eliminated resource duplications.

Troubleshooting
— Identified and solved technical issues and compatibilities of 25 distance learning courses in accordance with current technologies.

Tufts Health Plan, Inc.

SENIOR TRAINING SPECIALIST

Managed and spear-headed multi-department project and created computer-based training of 10 pharmacy modules for Medicare division.

Research Analysis
— Independently researched government mandates for new medical insurance modules.
— Collaborated with six supervisors to update 20 chapters of customer service enhancement lessons.

Needs Assessment
— Created and administered needs analysis for six call center supervisors in Provider Services to determine efficient processes in answering client inquiries.
— Increased provider satisfaction scores by 15% for three straight quarters after comprehensive needs analysis and revised employee training.

The Power of Training

In today's fast-paced world, everyone wants to learn quickly and only what they need. Tutorials and other types of trainings, such as product training, need to be focused and "bite-size". Learners do not want to sit through an hour of training just to get the nugget of information they need.

I specialize in creating interactive videos for multiple platforms that show core concepts structured in a systematic manner. The trainings are dynamic and relevant, just what the learner wants and expects.

Portfolio Samples

My professional experience ranges from the industries of information technology, healthcare, higher education, and academic publishing. I've worked across many segments, with a broad cross-section of learner backgrounds, and discovered that everyone brings something uniquely special to the table.

As an educator, it is my job to motivate and inspire. As an instructional designer, proven methodologies are the backbone of the framework used to, what else, design instructions.

portfolio2

Accelerating The Promise of Virtualization

Co-branded sales training built for Symantec and VMware, highlighting the growth of Virtualization in the marketplace.

The tools used to build this training were Articulate Storyline and Photoshop.

To see course, click here.
portfolio2

Security Basics

Training built for internal sales and external channel partners. This module gives an overview of security basics in the workplace.

The tools used to build this training were Articulate Presenter, Quizmaker, and Photoshop.

To see course, click here.

portfolio2

FileConnect Replacement

This demonstration teaches users how to log in to a system, search for members, generate license tokens, among other tasks.

Captivate, Storyline, and Photoshop were the tools used to develop this site.

To see demo, click here.

Technical expertise

In addition to being proficient in Instructional Design methodologies and theories, my projects also utilize current software applications to fully engage learners across all platforms. My specialty is designing and developing online content for AICC SCORM-compliant eLearning for distribution to Learning Management Systems (LMS).

My projects combine popular industry offerings with my art and graphics background to create strong, aesthetic visuals for full learner engagement.

Multimedia Solutions, etc.

This short video was designed and created by me for Symantec and its partners to promote a partnership in the academic arena. I developed it from scratch and presented storyboards and scripts for approval from the stakeholders.

A voice talent recorded the audio while I synced it with the animations and cue points. The final output was posted and published on multiple servers for broad distribution. The video was also shown at a technical developer's conference for customers and partners.

Graphic Design

Most folks may not want to admit it, but many of us want eye candy. Eye candy attracts and retains our attention. With a background in visual arts (2D and 3D), I offer deliverables that are graphically enhanced and solidly backed up with substance that comes from years of developing training.

Training is more than the sharing of knowledge and skills. It is also an exercise in concise communication between Subject Matter Experts and their audience. Why not enrich the experience with strong graphics and bold layouts?

Core Competencies

Here is a sampling of some of my instructional design competencies. They range from needs analysis to project management to selecting the right balance of hybrid models of instruction.

Blended Learning

This combines a hybrid model of instruction that is both online, asynchronous and classroom based. Not all content can be made online. It is my job to analyze the content to create an outline that is the best of both worlds.

ADDIE Model

This is a popular system of instructional design that outlines methodologies to enhance learner effectiveness. I also use the Dick and Carey model of instructional design taught at my alma mater, UMass Boston.

Kirkpatrick's Evaluation

This is a model of evaluating learner understanding, from retention to on-the-job application. Often times, I write assessments to gauge the effectiveness of training and then report the results to managers and other stakeholders.

Project Management

I have much experience managing projects and delivering training in a timely manner, collaborating with stakeholders from all business units.

Needs Analysis

Before a course or training can be developed, the goals must be clearly defined. This is one of my favorite tasks of the ID process as it allows me to research and solve current problems or knowledge gaps.

Instructional Technology

Finding the right tools to solve a problem is the neat thing about instructional technology. Every adult learns differently and my job is to find ways of reaching and delivering high results.

What they're saying...

Symantec Corporation
Annual Performance Review

"By taking a big picture perspective, he identifies future problems and develops contingency plans to deal with them. He handles unexpected challenges with a positive outlook and takes quick action to pursue new goals."

Tufts Health Plan
Training & Quality Manager

"He was a valued member of my team, bringing creativity and enthusiasm to his role as Senior Instructional Designer. He worked tirelessly off-hours to learn the eLearning software and best practices so he would offer online training, saving costs yet bringing interesting learning to a dry content."

UMass Boston
Faculty, Instructional Design Masters Program

"Andy has demonstrated an excellent understanding of the instructional design process and has been exceptional in his application of the concepts and principles taught in the program. Andy is a leader in this field, is tremendously bright, articulate and a wonderful colleague."

MultiPlan, Inc.
Annual Performance Review

"Andy is essential in the rollout of many of the department and organizational goals and objectives. He works well independently and supports the team while meeting target deadlines consistently."

Symantec Corporation
Principal Technical Learning Consultant

"This is to recognize you for the quick action you went to address the issues experienced with a number of Flash training modules that would otherwise have rendered these modules unusable and cause extended hardship for the channel. The quick resolution meant that the impact to partners was minimal."

MassArt
Former student

"My experience far exceeded my expectations: I came out of the class with a reasonable, intuitive grasp of what's involved and was quickly able to apply it to a new long-term photo project. Andy is very focused on the students and was great at giving feedback, tailored to your skill level, that helps you to achieve the results you want."

Education

I have a Master's Degree in Instructional Design, specializing in Instructional Technology and interactive multimedia. With my art and design background, I apply engaging visuals with a modern sensibility to all my work. Through design and analysis, I learned the importance of layout, interface, and unique user experience. This is what keeps the learner engaged, with a high capacity to retain critical, relevant information.

Time for a shout-out: During my studies, I've met numerous wonderful classmates, some of whom I still consider friends at both the professional and personal level. They are talented, driven, and compassionate folks whom I am grateful for their friendship and inspiration.

Umass logo

Master of Education, UMass Boston

MassArt logo

Bachelor of Fine Arts, MassArt

Get in touch

Contact me to learn how I can bring my passion for learning and flair for technology and be part of your team.

Use the form below or send alternatively to achan [at] massart [dot] edu.

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© 2015 Andy Chan. All Rights Reserved.