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Andy Chan, M.Ed.

  • Instructional Design

  • Multimedia Solutions

  • Instructional Technology

  • SCORM-compliant eLearning

  • Mobile-ready training

About me

I'm a creative multimedia Senior Instructional Designer with a proven track record of SCORM-compliant eLearning implementation using Adobe Flash, Captivate, Articulate, Camtasia Studios, among others. Extensive background in instructional design, instructional technology, and training and development. Dynamic presenter with energetic facilitation skills.

A Master of Education graduate who is solutions-oriented with persuasive communication skills for a diverse audience. Ability to quickly and independently learn new systems and technologies. Proven success in fast-paced and challenging environments, presenting deliverables in a timely and meticulous manner.

My approach to design and education comes from my extensive background in academia and corporate environments.  I've trained and taught people of all ages from all walks of life. Regardless of their background, I believe everyone brings something unique to the table.  

Through extensive research and doses of pragmatism, I've recognized that adults do not respond well to "data dumps"; rather, we learn better through scenario-based training and hands-on application.

In the end, it's all about the learner.



Symantec Corporation

Senior Instructional Designer

Design and develop technical and non-technical eLearning courses for global distribution in Symantec Education Services for Partners, Customers, Sales, and Employees.

Develop engaging eLearning training packages using appropriate development tools that incorporate audio, video, and interactive components. Create SCORM-compliant courses for delivery in Learning Management System (SumTotal).

Create online trainings and quizzes for entire sales force in The Americas, reducing travel expenses, time spent in classrooms, and other operational costs.

Using the ADDIE method of instructional design, create course outlines, storyboards, and design documents for stakeholder reviews, streamlining process and standardizing development cycle across multiple business organizations.

Manage multi-faceted projects that align and exceed customer requirements and expectations, leading to numerous Applause Awards by stakeholders for outstanding efforts in categories such as "Action", "Collaboration", and "Leadership".

Massachusetts College of Art and Design

Adjunct Associate Professor

Develop lesson plans and teach courses in Corporate and Continuing Education. Research and deliver solutions with use of visual aids, text supplements and group assignments for learning needs and goals of diverse student body.

Collaborate with department chairperson and other faculty to enhance student learning experience. Recommend and implement proposals that align with college mission to achieve high academic standards.

Create customized lesson plans based on individual learning styles of select students and track their results throughout the semester.

Meet with students, as needed, to provide academic support and consultation.

MultiPlan, Incorporated

Senior eLearning Developer

Designed and managed comprehensive training program that educated 1200+ learners in 17 offices nationwide of new healthcare PPO product and built accompanying e-Learning content using Adobe Flash (ActionScript 3.0) and Captivate. Loaded and maintained courses and supporting documents to Learning Management System for enterprise access.

Migrated business writing course to e-Learning platform using Adobe Flash, HTML, and CSS. Using ADDIE model of Instructional Design, conducted needs analysis of audience (location, skill sets, etc.) and user technologies and identified knowledge gaps.

Tufts Health Plan, Inc.

Senior Training Specialist

Managed and led project that created, using Adobe Captivate, computer-based training (CBT) of pharmacy modules for Medicare division. Independently researched government mandates to be included in modules and collaborated with supervisors to update 20 existing chapters of content.

Conducted needs analysis for call center managers to determine efficient processes in answering client inquiries. Interviewed Subject Matter Experts and Project Managers and wrote performance objectives and instructional strategies to fill knowledge and skill gaps.

Lasell College

Adjunct Instructor

Designed, produced, and taught courses in Undergraduate program. Through research and analysis, educated learners with instructional materials and conducted group activities.

Conducted needs assessments and wrote recommendations for two departments and generated projects and research assignments for field studies. Eighty percent of projects developed into senior thesis.

The Power of Training

In today's fast-paced world, everyone wants to learn quickly and only what they need. Tutorials and other types of trainings, such as product training, need to be focused and "bite-size". Learners do not want to sit through an hour of training just to get what they need.

I specialize in creating interactive videos for multiple platforms that show core concepts structured in a systematic manner. The trainings are dynamic and relevant, just what the learner wants and expects.

Portfolio Samples

My professional experience ranges the industries of information technology, healthcare, higher education, and academic publishing. I've worked across many segments, with a diverse learner background, and discovered that everyone brings something to the table.

As an educator, it is my job to motivate and inspire. As an instructional designer, proven methodologies are the backbone of the framework used to, what else, design instructions.


Accelerating The Promise of Virtualization

Co-branded sales training built for Symantec and VMware, highlighting the growth of Virtualization in the marketplace.

The tools used to build this training were Articulate Storyline and Photoshop.

To see course, click here.

Security Basics

Training built for internal sales and external channel partners. This module gives an overview of security basics in the workplace.

The tools used to build this training were Articulate Presenter, Quizmaker, and Photoshop.

To see course, click here.


Worldwide Sales & Marketing

This portal was developed for the Worldside Sales & Marketing symposium. Intended audience was from managers to the executive levels.

HTML, JavaScript, CSS, and Photoshop were the tools used to develop this site.

To see portal, click here.

Technical skills

In addition to being proficient in Instructional Design methodologies and theories, my projects also utilize the latest software applications to fully engage learners across all platforms. My specialty is designing and developing online content for SCORM-compliant eLearning distribution to Learning Management Systems (LMS).

My projects combine popular industry offerings with my art and graphics background to create strong, aesthetic visuals for full learner engagement.

Multimedia Solutions, etc.

This short video was developed for Symantec and its partners to promote a partnership in the academic arena. I designed and developed it from scratch and presented storyboards and scripts for approval from the stakeholders.

A voice talent recorded the audio while I synced it with the animations and cue points. The final output was posted and published on multiple servers for broad distribution. The video was also shown at a technical developer's conference for customers and partners.

Graphic Design

Most folks may not want to admit it, but many of us want eye candy. Eye candy attracts and retains our attention. With a background in visual arts (2D and 3D), I offer deliverables that are graphically enhanced and solidly backed up with substance.

Training is more than the sharing of knowledge and skills. It is also an exercise in concise communication between Subject Matter Experts and their audience. Why not enrich the experience with strong graphics and bold layouts?

Key Competencies

Here is a sampling of some of my instructional design competencies. They range from needs analysis to project management to selecting the right balance of hybrid models of instruction.

Blended Learning

This combines a hybrid model of instruction that is both online, asynchronous and classroom based. Not all content can be made online. It is my job to analyze the content to create an outline that is the best of both worlds.


This is a popular system of instructional design that outlines methodologies to enhance learner effectiveness. I also use the Dick and Carey model of instructional design taught at my alma mater, Umass Boston.

Kirkpatrick's Evaluation

This is a model of evaluating learner understanding, from retention to on-the-job application. Often times, I write assessments to gauge the effectiveness of training and then report the results to managers and other stakeholders.

Project Management

I have much experience managing projects and delivering training in a timely manner, collaborating with stakeholders from all business units.

Needs Analysis

Before a course or training can be developed, the goals must be clearly defined. This is one of my favorite tasks of the ID process as it allows me to research and solve current problems or knowledge gaps.

Instructional Technology

Finding the right tools to solve a problem is the neat thing about instructional technology. Every adult learns differently and my job is to find ways of reaching and delivering high results.

What they're saying...

Symantec Corporation
Annual Performance Review

"By taking a big picture perspective, he identifies future problems and develops contingency plans to deal with them. He handles unexpected challenges with a positive outlook and takes quick action to pursue new goals."

Tufts Health Plan
Training & Quality Manager

"He was a valued member of my team, bringing creativity and enthusiasm to his role as Senior Instructional Designer. He worked tirelessly off-hours to learn the eLearning software and best practices so he would offer online training, saving costs yet bringing interesting learning to a dry content."

Umass Boston
Faculty, Instructional Design Masters Program

"Andy has demonstrated an excellent understanding of the instructional design process and has been exceptional in his application of the concepts and principles taught in the program. Andy is a leader in this field, is tremendously bright, articulate and a wonderful colleague."

MultiPlan, Inc.
Annual Performance Review

"Andy is essential in the rollout of many of the department and organizational goals and objectives. He works well independently and supports the team while meeting target deadlines consistently."

Symantec Corporation
Principal Technical Learning Consultant

"This is to recognize you for the quick action you went to address the issues experienced with a number of Flash training modules that would otherwise have rendered these modules unusable and cause extended hardship for the channel. The quick resolution meant that the impact to partners was minimal."

Former student

"My experience far exceeded my expectations: I came out of the class with a reasonable, intuitive grasp of what's involved and was quickly able to apply it to a new long-term photo project. Andy is very focused on the students and was great at giving feedback, tailored to your skill level, that helps you to achieve the results you want."


I have a Master's Degree in Instructional Design, specializing in Instructional Technology and interactive multimedia. With my art and design background, I apply engaging visuals with a modern sensibility to all my work. Through design and analysis, I learned the importance of layout, interface, and general user experience. This is what keeps the learner engaged, with a high capacity to retain critical, relevant information.

Time for a shout-out: During my studies, I've met numerous wonderful classmates, some of whom I still consider friends at both the professional and personal level. They are talented, driven, and compassionate folks whom I am grateful for their friendship and inspiration.

Umass logo

Master of Education, Umass Boston

MassArt logo

Bachelor of Fine Arts, MassArt

Get in touch

Contact me to learn how I can bring exciting training as part of your team.

Use the form below or send alternatively to achan [at] massart [dot] edu.

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